My order
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with all the purchase details. When your order is prepared and ready to leave our warehouse, we’ll send you another email with the tracking number and a link so you
Can I modify or cancel an order?
To ensure fast and efficient shipping, all orders begin processing immediately after payment is received. For this reason, once an order has been confirmed and enters the preparation stage in our warehouse, it is not possible to cancel or modify it (
I haven’t received my order, what could have happened?
If you haven’t received your order within the estimated timeframe, it may be due to a temporary delay by the shipping company or an issue with the delivery address. We recommend checking the status of your shipment using the tracking link you receive
My order has been returned to the warehouse. What should I do?
If, when checking your order’s tracking link, you see that the status indicates “refused”, “returned to sender”, or that the package is being returned or has already been returned to our warehouse, please contact us. You can write to us at info@molis