Returns & Refunds
Here, you can find all you need about our return policies and processes.
How can I exchange my order or get a refund?
You can request your exchange or return through this form (https://customer.dawa.io/molis-&-co), you just need to enter your order number and email address. Items must be returned in their original condition, without having been used or washed, and m
When will my return be processed and when will I receive my refund?
Returns may take 7 to 10 business days from the delivery date to be reviewed and processed. Once your return or refund has been processed, you will receive an email notification. Refunds are issued through the same payment method used for the purchas
When will I receive my exchange order?
If you’ve requested a size or product exchange, once we receive the returned item at our warehouse and verify that it is in perfect condition, we will proceed to prepare and ship the new product. Returns may take between 2 to 10 business days from th
Who covers the costs of the return or exchange?
The customer will be responsible for the return shipping costs, which will be deducted from the refund amount:. Spain: €3.90Portugal: €5.90European Union (EU): €7.90UK: £8,90. In the case of an exchange, the corresponding shipping fee will be charged
Conditions for returns outside the EU
Returns outside the EU must be processed through our returns tool. The customer is responsible for selecting their preferred carrier and completing the shipment. Important:. molis&co does not cover customs charges and only accepts returns outside the
What can I do if I receive an incorrect, damaged, or defective product?
If you have received an incorrect, damaged, or defective product, we would first like to apologize for the inconvenience. At molis&co, we strive to offer products of the highest quality and carefully review each order, but occasional errors can happe
What should I do if I still haven’t received my refund?
Once your return arrives at our warehouse, the team needs to review the product and process the refund. If 10 business days have passed since the order was delivered to the warehouse and you have still not received your refund, please contact us at i